500 error on wp-admin

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  beelddenker · Member · Mar 8, 2018 at 7:18 am

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  my website beelddenker.com is ok but as soon as I want to enter my admin I get this message: 500 Internal Server Error
  An error occurred while processing this request.

  Website owner? Check your code and/or debug log. If you need assistance, contact support.

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  fstat · Staff · Mar 8, 2018 at 11:22 am

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  Hi there,

  As you can see from the following screenshot your website loads fine on my end.

  http://cld.wthms.co/HNn6tF

  If you’re still having trouble loading your site I suggest clearing your browser’s cache or using another browser and try again.

  If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  edelcabildo · Member · Mar 8, 2018 at 11:43 am

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  Hi @beelddenker!

  Your website beelddenker.com is working fine on my end. 500 Internal Server Error is a server-side error, nothing wrong with your computer.

  1. Try to reload your website by refreshing it using F5 or Ctrl+R.
  2. Clear your browser’s cache, it could be causing HTTP 500 issues if there’s a problem with the cached version of the page you are viewing.
  3. Some 500 Internal Server Error issues can be corrected by deleting the cookies associated with the site you’re getting the error on.

  After removing the cookie(s), restart the browser and try again.

  Clearing cache in Safari: https://en.support.wordpress.com/how-to-clear-your-cache-in-safari/

  Clearing Cache & deleting cookies in Chrome: https://www.youtube.com/watch?v=AlMldg1SpNY

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  beelddenker · Member · Mar 8, 2018 at 6:27 pm

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  Thanks guys for the help, but unfortunately it does not work.
  Still no access to my admin.

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  themagicrobot · Member · Mar 8, 2018 at 7:32 pm

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  Although I can visit your site if I add wp-admin to your address I see this:

  500 Internal Server Error
  An error occurred while processing this request.
  Website owner? Check your code and/or debug log. If you need assistance, contact support.

  Have you the Business plan? Perhaps @fstat could check the address https://beelddenker.com/wp-login.php?redirect_to=https%3A%2F%2Fbeelddenker.com%2Fwp-admin%2F&reauth=1
  What happens if you try to access your site via:
  https://wordpress.com/login/

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  fstat · Staff · Mar 9, 2018 at 8:09 am

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  Dashboard access to your sites has been revoked due to a violation of our Terms of Service.

  Please use the following form to contact us directly regarding this suspension:

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