500 internal error

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  editoptics · Member · Jan 30, 2022 at 6:52 am

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  I keep getting the internal server error when I try to edit my website. Help would be appreciated.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mohammadriyad · Member · Jan 30, 2022 at 8:32 am

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  Hi there,

  The link you shared is not hosted with WordPress.com. You might be using the open source software from WordPress.org. Please know more here about the difference https://wordpress.com/support/com-vs-org/

  However, you can check with your hosting provider who might be able to help you.

  Thanks

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  staff-sheva · Staff · Jan 30, 2022 at 6:33 pm

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  Hi @editoptics,

  I’m afraid that we can’t help directly because your site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, Bluehost uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact Bluehost for further support.