500 Internal Server Error

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  aceacetse · Member · Feb 9, 2019 at 2:30 pm

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  Hi all,

  My site is having 500 Internal Server Error message.

  This is hosted in WordPress and i have a business plan.

  Website is http://alice-tse.com/

  Thank you so much

  The blog I need help with is: (visible only to logged in users)

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  scifiknux · Member · Feb 9, 2019 at 2:45 pm

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  Hi aceacetse

  I know on self-hosted WordPress sites, a common cause for this error is a corrupted .htaccess file, which can occur because of plugin compatibility issues.

  You’re going to need help from a staff member on this issue, so I’m going to tag this thread with “modlook”. With your business plan, you also have the ability to get help faster via a live chat with a Happiness Engineer.

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  gemmacevans · Member · Feb 9, 2019 at 6:14 pm

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  Hi aceacetse,

  One of our Happiness Engineers replied to your email early today — they deactivated a plugin that was causing the error and alice-tse.com is now loading.

  I’m going to close this thread to keep your support in one place but you’re welcome to reply to our email or start a chat if you have any questions.

  Have a great weekend!

  
  @scifiknux — thanks for tagging!