500 internal server error

• 

  talltalestackle · Member · Jun 8, 2020 at 4:47 pm

  • Copy link
  • Add topic to favorites

  I cannot access my website due to a 500 internal server error. I checked the cPanel and it shows no errors.
  This happened right after WordPress completed a scheduled server maintenance. Is there anything I can do? Thank you.

• 

  staff-mckluskey · Staff · Jun 9, 2020 at 9:18 am

  • Copy link

  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  talltalestackle · Member · Jun 10, 2020 at 1:13 pm

  • Copy link

  talltalestackle.com

• 

  staff-blorbo · Staff · Jun 10, 2020 at 6:16 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.