500 Internal Server Error

  • Unknown's avatar
    deeartworx · Member ·

    Hi,

    I was editing my employer’s website when I accidentally pasted a wrong URL in the Site URL box under Setting>General. Now I can’t view any of the pages, or log in into admin. It all shows 500 Internal Server Error. What should I do about this? Please help. I am in no way a wordpress developer. I just edit the design part of our website. Thank you so much to whoever will help me!

  • staff-mckluskey · Staff ·

    Hi there!

    What you’re describing wouldn’t be possible on WordPress.com so I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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