500 – Internal Server Error

  • Unknown's avatar
    beingbecsx · Member ·

    Hi this is my client’s website which I am trying to add bigger files to, i went into the .htaccess file to change the coding to a bigger file upload limit and used the following code
    php_value upload_max_filesize 500M
    php_value post_max_size 500M
    php_value memory_limit 128M
    php_value max_execution_time 300
    php_value max_input_time 300

    Once i saved this it then said there’s a 500 internal server error and therefore now can’t access my WordPress dashboard or anything on WordPress. When I try to log in from the site host via siteground it says the same error when i try to login to access it from there! I am not sure why this has happened but would appreciate it if you could let me know as soon as possible!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-ozmodiar · Staff ·

    Hi,

    It sounds like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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