500 Internal Server Error

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  scrawlmedia · Member · Apr 18, 2013 at 2:52 pm

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  500 Internal Server Error

  We keep getting the 500 Internal Server Error when I log into my admin page

  Sometimes I can get in, then when update or preview a change, then there is the 500 Internal Server Error page.

  But right now, its back to not even being able to log in.

  What is the cause. Had so much problems with wordpress hosting our domain.

  We want to launch the site asap!

  Thanks

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  scrawlmedia · Member · Apr 18, 2013 at 5:26 pm

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  This is urgent – how can i escalate this?

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  helper-heroponriki · Member · Apr 18, 2013 at 6:18 pm

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  Hi there!

  It appears your domain “scrawlmedia.com” is being hosted somewhere other than WordPress.com. Your nameservers are set to the following:

  NS1.DOTVPS.CO
  NS2.DOTVPS.CO

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:
  http://wordpress.org/support/
  http://codex.wordpress.org/

  I also recommend you contact your hosting provider for assistance.

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  scrawlmedia · Member · Apr 18, 2013 at 6:46 pm

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  I can provide you with all the info to get on the server.

  As my hosts say its a wordpress issue. And going by a lot of comments on wordpress, it is a known issue too.

  Please, we need this resolved, its our business. We need to make changes to launch the site.

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  helper-heroponriki · Member · Apr 18, 2013 at 7:26 pm

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  You’ve reached support for the free blogs hosted at WordPress.com.

  The site you’ve indicated is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities.
  http://support.wordpress.com/com-vs-org/

  WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress at:
  http://wordpress.org/support/
  http://codex.wordpress.org/

  As such, we are unable to provide you with support on your current issue.

  I hope that clarifies things.

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  scrawlmedia · Member · Apr 18, 2013 at 11:29 pm

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  I can provide you with all the info to get on the server.

  As my hosts say its a wordpress issue. And going by a lot of comments on wordpress, it is a known issue too.

  Please, we need this resolved, its our business. We need to make changes to launch the site.

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  helper-heroponriki · Member · Apr 19, 2013 at 5:35 pm

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  As I said before: it is not our issue.

  Your issue is with your self-hosted installation of WordPress and you need to go here for assistance:
  http://wordpress.org/support/
  http://codex.wordpress.org/