500 Internal Server Error – Help?

• 

  clairepaccalinwillia · Member · Sep 21, 2017 at 10:15 am

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  Hi there,
  I’m looking for some help because every time I try to do anything on my blog I get the same error message. I have not yet published the my blog and haven’t been on it for a while. Here’s the message:

  Internal Server Error

  The server encountered an internal error or misconfiguration and was unable to complete your request.

  Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

  More information about this error may be available in the server error log.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 22, 2017 at 7:17 pm

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  clairepaccalinwilliams.com is hosted by Incapsula
  Name Servers:
  ns1.ipage.com
  ns2.ipage.com

  This is WordPress.COM support. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.com account page. However, about 30% of those who post here every day are posting to the wrong support forum and require redirection to the correct one.

  That site is not on our servers. You are posting to the wrong support forum and ought to contact your web host.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support
  The WordPress.ORG support forum is at http://wordpress.org/support. The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service