502 bad gateway

  • Unknown's avatar
    samsonlineplatform · Member ·

    I am trying to login to film-fests.com which I believe may be associated with another login of mine for WP. I am receiving a 502 bad gateway message. While I am not an IT person, I did research it and saw troubleshooting methods. Empty Cache, refresh, new browser etc. They all failed to help the issue. DNS has not been switched by me, I wouldn’t know how (while I do understand it). It was functioning perfectly yesterday 2/21 but today it’s not. Is there a way for me to login? If I could get in I could try to test the 5 or 6 plugins associated. Any words of wisdom? Things I can test? I am at a loss and will be holding a film fest this weekend and I cannot even get into it. I’m panicked and would love some assistance or guidance to correct the issue.
    Thanks,

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider, so we don’t have any control over it from our end.

    Please contact support at your hosting provider directly for help with this. Based on your domain’s public IP address, you’re hosted on Amazon Web Services (AWS).

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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