502 Error getaway on Add to Cart & checkout

• 

  annaroussos · Member · Oct 15, 2020 at 12:59 pm

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  Hello!

  I am the owner of https://annaroussos.com and some (not all) of my clients experiencing problem when they add the following products to cart:

  https://annaroussos.com/lightroom-presets-for-wedding-photographers/
  https://annaroussos.com/lightroom-mobile-presets-bright-and-luminous/

  They receive 502 Error when they click ‘Add to cart’. this issue cause big drop in sales and we receiving message from some clients that they are getting this error.

  From my side everything works fine, I can’t replicate the error.

  Can you please help!

  Thank you!

• 

  galois · Member · Oct 15, 2020 at 1:11 pm

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  Hi, @annaroussos
  Your site is not hosted here, on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  Cheers.