505 fatal error

• 

  soloreview4you · Member · Feb 2, 2022 at 1:48 pm

  • Copy link
  • Add topic to favorites

  Hello,

  My website received a 505 error while running a backup, and my website completely would not load leading to me not being able to access it at all. I waited about 5 minutes until I was able to access my website again. It seems to be that my issue arises from backing up my WordPress site. Please advise.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Feb 2, 2022 at 10:02 pm

  • Copy link

  Hey there, can you check with your host on this? Depending on what type of backup you’re doing, you might be making backups of your backups — which of course would grow larger with time. Your host should be able to help with that.

  I’ll point out we have a backup solution for self-hosted WordPress installations as well, if you’re interested:
  https://vaultpress.com

  Going forward, you’ll want to use the correct forums and resources for your WordPress installation, since it isn’t hosted here with us. We have some tips on finding help here:
  https://wordpress.com/support/help-support-options/#word-press-org-support

  Here’s the difference between the free WordPress code and our WordPress.com managed hosting services:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  Hoping this helps!