66 hours and still no response from Support?

  • Unknown's avatar
    alicesusanharding · Member ·

    I feel quite upset that I have waited 66 hours for a response from WordPress and that was just asking for an email address where I could send an attachment in an urgent and important question that I had. That was received at 8.30am today and responded to at 9.30am, and they still not got back to me. It is quite distressing.

    Does anyone know if there is anything I can do about this? It is not like I email them frequently, the last time was months ago and I have told them this is an urgent and distressing matter but they seem to think I should just wait in the queue like everyone else, which is hardly fair…..

    The blog I need help with is: (visible only to logged in users)

  • kathrynwp · Staff ·

    It looks like you’ve already had two replies from one of our Happiness Engineers – including one 16 minutes before your forum post above – and I explained how we respond to email here:

    https://en.forums.wordpress.com/topic/email-any-member-of-wordpress-support-staff-privately

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