80 dollar unauthorized charge

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  juliadilecce · Member · Mar 13, 2021 at 2:56 am

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  Hi there, I was charged 80 dollars that I did not authorize that went through as reoccurring payment. I would like to cancel and refund this and ensure this doesn’t happen again.

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  staff-blorbo · Staff · Mar 13, 2021 at 7:45 pm

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  Your Personal Plan for moneymantra.ca was renewed on March 12 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.