99$ Charge WordPress I cancelled

• 

  coachdebbie1984 · Member · Aug 27, 2018 at 5:20 pm

  • Copy link
  • Add topic to favorites

  My name is Deborah Badawi and I got a 99$ charge from wordpress after canceling. I believe the email associated with account is (email visible only to moderators and staff) or (email visible only to moderators and staff)

  I need a refund as I was not supposed to be charged.

  The blog I need help with is: (visible only to logged in users)

• 

  themagicrobot · Member · Aug 27, 2018 at 5:49 pm

  • Copy link

  What is the address of the site that had the upgraded plan? I have added the modlook tag to ask if a member of staff could reply to you.

• 

  supernovia · Staff · Aug 27, 2018 at 6:54 pm

  • Copy link

  Hi @coachdebbie1984, I don’t see charges associated with your account or with the other addresses you mentioned.

  Can you head over to wpchrg.com ? You can fill out the secure form there to help us locate the correct account, then submit a support request to have it cancelled. If you run into trouble with that, let us know and we can reach out and try to find the right charge using the transaction ID: https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  If you do get the transaction ID and decide to work through that way, please don’t post the ID here. Let us know you have it and we’ll reach out via email.