a bad start

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  stephenrkfender · Member · Jan 25, 2015 at 9:52 am

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  I just signed up for a free wordpress account – even though I have several self hosted ones, I thought the wordpress community may be beneficial – and then thought I would upgrade to premium (trial) but the instructions are so bad that I signed up one of my self hosted sites and not the free site I had just created. Now I cannot find anywhere to change that nor cancel my account – not happy

  The blog I need help with is: (visible only to logged in users)

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  stephenrkfender · Member · Jan 25, 2015 at 10:05 am

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  I have tried to cancel but it wont let me confirm cancellation – this is wasting my time!

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  stephenrkfender · Member · Jan 25, 2015 at 10:51 am

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  I have deleted my free account. Do I need to uninstall all of my instances of JETPACK so that I have no accounts with you? Do I then completely cancel my account with you?

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  stephenrkfender · Member · Jan 25, 2015 at 11:02 am

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  Is Blogspot any good? Should I move there? What a shame. I thought by signing up for the premium account I would get better support and it would all be so easy! I wonder what your free service is like!

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  stephenrkfender · Member · Jan 25, 2015 at 12:57 pm

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  Apparently this article http://en.blog.wordpress.com/2013/06/19/getting-wordpress-support/ suggests that support should come through within 15 minutes! Have I been black-listed?

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  stephenrkfender · Member · Jan 25, 2015 at 1:08 pm

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  I have just had a lovely glass of Shiraz – whilst waiting for help. It has a rather sharp bouquet but is surprisingly soft to the pallette. I have been looking at Squarespace, but they do not have the community that wordpress is supposed to have. Do you think God is trying to tell me something?

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  stephenrkfender · Member · Jan 25, 2015 at 1:14 pm

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  I have noticed that some people put x’s at the end of their questions, does that help being supported more quickly

  thanks

  xx

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  stephenrkfender · Member · Jan 25, 2015 at 1:50 pm

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  Right I have deleted and uninstalled all jetpacks from my five wordpress sites – so there is no reason why you are going to take money from me – shame about the trial and the premium – you missed out on a good customer

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  gracejiyoung · Member · Jan 26, 2015 at 9:44 pm

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  We have already replied to you here:

  https://en.forums.wordpress.com/topic/whats-going-on-why-is-the-service-so-bad?replies=6

  I will be closing this thread.