a blog friend has lost her identifying elements

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  cboisnardphotographies · Member · Dec 21, 2015 at 6:57 pm

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  a friend has changed her password and cant refind it.
  her mail adress has changed some time ago and she cat enter her blog now.
  copy of her demand :

  J’ai modifie le mot de passe de mon wordpress dans l’apres midi, je l’ai note puis me suis deconnectee
  Ce soir je desire me reconnecter et j’ai du mal le noter (ou ecrire trop vite donc faire une erreur en le notant)
  Je clique alors sur mot de passe oublié pour me faire envoyer le lien sur mon mail
  Mais , maissssss le mail que j’ai donné pour mon site je l’ai supprime il y a une semaine (je pensais avoir note un nouveau mail dans mon administration mais non)
  Donc je ne sais plus aller sur mon site

  Pourrais tu contacter wordpress pour leur dire ceci et leur donner le nom de mon site
  yoshimiparis.wordpress.com
  et l’adresse email ‘de secours’ que j’ai qui est : (email visible only to moderators and staff)

  a moins que tu saches toi comment faire ?

  merci beaucoup

  I know she is the owner of the blog because we had some mail conversation already.
  Hope you can do something
  Claude Boisnard

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  staff-doublebassd · Staff · Dec 21, 2015 at 9:10 pm

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  Hey Claude,

  I would be more than happy to assist your friend regaining access to their account. If you could have them fill out our account recovery form, we’ll definitely get in touch with them as soon as possible.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  cboisnardphotographies · Member · Dec 22, 2015 at 8:31 am

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  Hi Darnell
  She found a solution.
  Thank you for your help

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  staff-doublebassd · Staff · Dec 23, 2015 at 6:43 am

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  You’re welcome! Glad that everything worked out!