A charge

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  jackie6kb · Member · Dec 28, 2018 at 3:40 am

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  I was charged $13 and want to know how. It doesn’t show it in my account only in an email. I would like it refunded please

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  ninadpatil01 · Member · Dec 28, 2018 at 3:59 am

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  Hi there,

  A MODLOOK tag has been added so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks.

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  gemmacevans · Member · Dec 28, 2018 at 9:50 am

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  Hi jackie6kb,

  The account you are currently logged in to hasn’t purchased any upgrades, which suggests you have another WordPress.com account.

  Could you try logging out of WordPress.com, then log back in using the email address your purchase receipt was sent to? Once logged into the correct account, the upgrade should be listed on the Manage Purchases page.

  Please let me know if you have any trouble and do not share any transaction IDs on these forums.