A critical error on my site

  • Unknown's avatar
    doraartglass1 · Member ·

    Please help.
    My site no longer seen.
    Because I did some code.
    I added :
    add filter(‘astra_remove_widget_design_options’,’_return_false’);

    to appearance–theme file editor–theme functions

    After that, my site no longer seen!!!
    I knew, I added some error code.

    Does WordPress customer service can help me to delete that error code?

    PLZ.

    Self-declared URL: http://www.doraartglass.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hello –

    Looking at that site I can see it’s hosted on GoDaddy. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Ask them to revert the site to a previous version or provide you with the back up. If there is no back up available on your hosting plan then you should install VaultPress to prevent this in the future. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

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