A customer was charged the wrong amount

  • Unknown's avatar
    uplandtrains · Member ·

    1.) A customer was charged the wrong amount. I have a charge on order #20495 that was under charged. How did this happen and how can I prevent it in the future. I’m looking at my orders, and I can’t even find the order under woo commerce. That’s weird too because I have an email of the order and we have a paypal receipt showing the payment. I think I need assistance in this issue.
    2.) Also, this weekend I started getting notices of people registering to my website. I never got emails previously like this. How can I stop these emails from coming???
    3.) Is it possible to issue customers a store credit on my site with a one time use code? Is that an upgraded feature?

  • kokkieh · Staff ·

    Hi there,

    On what site are you working? The account you’re using to post here does not own any sites on WordPress.com.

    If this is regarding the WooCommerce ecommerce plugin for the open source WordPress software, you can contact WooCommerce support at https://woocommerce.com/contact-us/ if you have paid WooCommerce.com extensions, or else you can find the support forum for that plugin at https://wordpress.org/support/plugin/woocommerce

    For general help with the open source WordPress software at another host, you can post in https://wordpress.org/support/

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