A former employee created a blog for our business. She was the only administrator and her login cre
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I need to remove this blog as it pops up as one of our first google searches and is not the marketing strategy we are pursuing. A former employee created the blog and was the sites administrator. She has left the company and forgotten her login credentials. Her email domain has been removed and her computer wiped of data. Please help.
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I tried going this route. All methods of proof of ownership were deleted on her email account and her computer was wiped. Is there a secondary process???
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that is pretty much it – there should be a box for don’t have squat for info – getting a blog deleted is tough – the best you can hope for would be for them to set it to private – – the best solution is to get active and build up your new site and push the old site down the search page – the tough thing for you is that even old stuff on a WordPress platform searches well (good for one of my history sites that I have neglected at bit)
I have flagged this for the staff – they should be able to help you get in contact with the recovery group
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Thank you very much. We’re a small time business in a relatively growing region, so the marketing strategy is fairly significant at this point. Please let me know if the wordpress staff jump on this. I would greatly appreciate it. Is there any way to escalate requests once they’ve timed out in the forums??
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Support Staff are not going to jump this. This is an Account Recovery issue for Account Recovery Staff. You don’t own the blog and that means you have to contact the blog’s owner to gain access to it.
Companies, organizations, and groups of any kind do not own blogs and sharing login information is not recommended.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
The blog’s actual owner needs to use Account Recovery first and then transfer his/her blog to another username account. The relevant support doc link for transferring a blog to another username account is http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
Please have the blog’s actual owner complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.
If the blog’s owner cannot verify ownership to Account Recovery Staff by use of this form https://wordpress.com/wp-login.php?action=recovery and adding any other details he/she can provide at the end of the form you have reached a dead end. https://en.support.wordpress.com/account-recovery/
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I will certainly try your recommendation with the previous owner, but as I mentioned before, she barely started this up and didn’t recall the credentials. Anything that was sent to her email account for ownership verification and credentials was wiped clean by our HR department after her separation from our organization (why this isn’t stored in the cloud by now is a bit beyond me in order to avoid this situation).
In addition, the idea that she cannot fill any ownership requirements due to current circumstances and that that may be a dead end is just ridiculous. Its a willingness issue with the wordpress support staff within the organization. I recognize the liability to making decisions without the actual owners credentials. But a “dead end” is unacceptable. They do have the capacity to cancel and delete blogs as they would be required to have that ability if anything illegal were posted up. They would be required by law to remove it. As well as the fact that if anyone doesn’t comply with their terms of use agreement, they can delete their account. I’m actually more inclined to leave this as a public forum to make more of a point that if I received support here, one way or another in getting this blog deleted when I don’t have any options, the issue would be done an over with. Otherwise, it just continues to fester. Obstinance has its place when it comes to customers’ experience and a company’s brand. Not to mention that that’s just terrible customer service in general. The notion and idea of a support staff is to help problem solve, not say, “You’re out of luck.”
If anyone else is so inclined to escalate this to support staff or anyone at wordpress that is able and willing to contact me, I would really appreciate it.
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Hi there. It’s just my opinion but if she created the blog using the email of your company, you can recreate her email, right? Then, use the ‘Lost your password’ feature to get the new password?
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Support Staff are not going to jump this. This is an Account Recovery issue for Account Recovery Staff.
@tt – you are way mistaken – I have seen several times where the staff helped people get in touch with the account recovery group – other times the staff were a bit ruder and just blew the person off with the standard link to the recovery page an closed the thread – so a bit on which staff member takes this thread and if they want to really be bothered to help
I have also seen at least two blogs with this issue that in the end were set to private (but not deleted) when recovery of the account was not possible
so your long abandon all hope is I think is not proper
and yes I know that the original email account owns the account and blog – – just helped a company and they were able to bring back the company email account with some help from the IT dept and then the reset password worked and the email was changed to an address that was not so dependent on a person that might leave the company in the future
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This is an Account Recovery issue for Account Recovery Staff.
I am positive that this issue is an Account Recovery Staff issue and not a Support Staff issue. However, that said and FWIW I do follow all threads I post into like this one.
If anything I said above is incorrect, then Support Staff will correct me, I will bookmark their correction, and improve my responses to bloggers who post similar threads in the future.
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@jstempert – I was about to say what Yappa suggested:
… but if she created the blog using the email of your company, you can recreate her email, right? Then, use the ‘Lost your password’ feature to get the new password?
Are you able to recreate the user’s email address if it’s under your organization’s domain? If so, then you can reset the user’s password and get into the account. I’m afraid that this is the only recourse apart from going through Account Recovery.
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Those of you continuing your support and thinking further….I appreciate you. That being said, I went to check into the approach of getting the email back. However, we went through a domain and deleted her email account entirely and renamed and had it designated to another user. The “are you sure you want to delete” pop up came and then the clincher…”Yes.” Nothing from her prior account, even the name, exists anymore. This thought was really creative, which leads me to believe that there is still hope, even if this was a dead end…for now.
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Would you like to provide:
The relevant wordpress.com username account of the employee?
The URL of the wordpress.com site? -
@jstempert – If you are able to recreate the email address, this approach should work.
Are your emails hosted on Outlook.com?
Let us know so we can point you to the right direction. Thanks. :)
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