a friend hasn't rec'd activation email

• 

  testpage25 · Member · Sep 4, 2013 at 11:30 am

  • Copy link
  • Add topic to favorites

  a friend of mine signed up for wordpress on Friday 8/30/13 there hasn’t been an activation email sent yet and she has been checking all junk/spam mail too.

  user name andreagekelerphotography

  if you could remove the info to that account, so she can try again we would appreciate it.

  thanks!

• 

  testpage25 · Member · Sep 5, 2013 at 11:57 am

  • Copy link

  Is there anyone that can help me with this?

• 

  rachelmcr · Member · Sep 6, 2013 at 10:42 am

  • Copy link

  Hi there,

  I don’t see the username andreagekelerphotography in our system, so your friend should be able to sign up for that username at this link:

  https://signup.wordpress.com/signup/

• 

  testpage25 · Member · Sep 7, 2013 at 3:47 am

  • Copy link

  it’s still not working!

• 

  testpage25 · Member · Sep 7, 2013 at 3:48 am

  • Copy link

  this thread was closed, without it being resolved. duplicate or not, I went days without any assistance.

  https://en.forums.wordpress.com/topic/3-request-activation-email-not-received?replies=6

• 

  rachelmcr · Member · Sep 9, 2013 at 8:58 am

  • Copy link

  Hi there,

  I checked our records, and I see that a new account was created with the username andreagekelerphotography. Your friend should receive a confirmation email at the email address she used to sign up for the account. (She may need to check her spam/junk folder if it isn’t in the inbox.)

  If she has any further trouble activating the new account, she can contact us at the email address support AT wordpress DOT com.