a plugin is causing 404 Not Found errors on all pages except my homepage

  • Unknown's avatar
    mojsoap · Member ·

    Recently i’ve added a plugin for a new payment provider on my website (PayTabs). I meet all their system requirements and have their most up-to-date plugin. I’ve followed all the installation steps, however it’s still clashing with my website and i’m not sure why.

    For some reason, the plugin causes a 404 Error Not Found on all my pages except for my homepage, and i can’t pinpoint where the issue is coming from. Their support said most likely there’s an issue with my server configuration, however I’m using the defaults from my theme/wordpress/etc. I have now deactivated the plugin so that my site can function, and all permalinks are now fine.

    How can I be fix this or prevent this from happening? This has never happened before with any payment plugin – let alone any general plugin.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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