a problem with my Domain

• 

  iafrah16 · Member · Dec 5, 2015 at 7:07 pm

  • Copy link
  • Add topic to favorites

  Hello, everyone

  I have a problem with my Domain

  At first let me tell you that I purchased for a Premium Plan for my blog & now I have this domain (hanabiofficial.com)

  I wanted to transfer it to Hostgator, so I paid for the transferring, bought a shared baby plan, used the transferring code, made the domain unlocked and everything went good.

  When I tried opening my new website using my transferred domain, it took me back to my old blog!

  So I tried removing the whole domain from my WordPress blog, yet it could not help so I brought it back to the same blog.

  Now I’m stuck, I paid for a plan in Hostgator, but I cannot use this Domain. Although I really need it, since it’s for my company website!

  I hope anyone here can help me

  Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 5, 2015 at 7:15 pm

  • Copy link

  This site http://hanabiofficial.com/ is a wordpress.ORG software install being hosted by Hostgator. We provide support only for sites hosted by wordpress.COM and that site is not one of them. We do not provide support for it here at WordPress.COM. You are posting to the wrong support forum for help with that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

• 

  iafrah16 · Member · Dec 5, 2015 at 8:16 pm

  • Copy link

  Thank you for your response, but my blog is WordPress.com blog, and I purchased for the plan and the domain on it.

  I don’t know why you said it’s an ORG blog, but I didn’t use it at all.

  I just want to know how to transfer the domain correctly after all these problems

  Thank you

• 

  timethief · Member · Dec 5, 2015 at 8:23 pm

  • Copy link

  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  staff-doublebassd · Staff · Dec 7, 2015 at 2:56 pm

  • Copy link

  Hi there,

  I see that you have successfully transferred hanabiofficial.com away from WordPress.com for our system says that the domain is no longer registered with us.

  Let me know if you have any other questions or issues.

  Thanks!