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  luchadevmark · Member · Apr 24, 2023 at 3:42 pm

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  Good morning, I have a problem with my domain, they are using a different dns server and they are resolving an MX or A profile or something like that.

  Self-declared URL: lucha.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Apr 25, 2023 at 12:49 am

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  I do not see any upgrades under your @luchadevmark WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that lucha.org is registered at WordPress.com but is under a different account and not your @luchadevmark login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your domain. Thanks!