A reader of my blog keeps getting her password rejected
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A reader of my blog has contacted me to say that she is unable to access the blog because her password is rejected whenever she tries to log in. She has changed (or attempted to change) her password on multiple occasions, and now she has no idea which of these attempts have been successful or what her registered password actually is any more. I want to help her, but don’t know what to do. Please can you advise?
The blog I need help with is: (visible only to logged in users)
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Further to the above query, I should also have mentioned that the blog is a private one. Please can someone from WordPress contact me to help me sort this out? Thank you.
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Note: If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
A confirmation email will be sent to you. If you cannot locate it please check your email client spam/junk mail filter. -
@quillingguild: Your reader will need to follow the instructions in the link that timethief provided above. to reset their password.
Here’s more information on resetting passwords:
http://en.support.wordpress.com/passwords/If your reader still has trouble, they can privately contact Support for account recovery assistance by filling out this form:
http://en.support.wordpress.com/contact/I hope that helps!
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Thank you timethief and csonnek. I am going to talk my reader through the ‘Lost Password’ procedure to try and help her, and will let you know how I get on.
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