A Record

  • Unknown's avatar
    neurocapablepete · Member ·

    Hello,

    My partner deleted the A Record. and now we are completely locked out of our site http://www.neurocapable.com. Please help us restore it. Thank you.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. In your case, this appears to be GoDaddy.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist. Or, in this case, your domain registrar (if different from your host).

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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