A request regarding notification emails
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A reader of my blog thought she had to reply to a comment on one of my posts. I had a look at the comment that she received and saw this:
“Respond to this post by replying above this line”
She couldn’t do that so copied and pasted it into a new email to me and sent her reply that way instead.
I have, myself, received several emails – via email support when I raised a separate issue some while back – with the same sentence in them.
It is impossible to reply above that line. There isn’t a field for it. Would you please remove it from future emails so that it doesn’t confuse people more.
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Sorry, I left out a bit, it should have read “thought she had to reply to a comment on one of my posts via the notification email.”
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There can’t be a field for it since it’s email, email’s can’t include forms.
Instead, what they should do is enter their intended comment into the reply above the line which says “Respond to this post by replying above this line”.
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staff-blorbo Thanks, but that’s not quite what I mean. I’ve put some screenshots on a page in my blog, with further info about what is happening, hopefully that will clarify what I mean:
https://inmyrealife.wordpress.com/screenshots-respond-to-this-post-by-replying-above-this-line/
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Hi,
What Gmail does is hide the content of the email to which you are replying. If you click on the three dots in that email, the content will load, and you will see that you are replying above the line, which is what should be done:
It’s the same for the support emails.
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I’m sorry, but if I click on the three dots in the email, it opens the menu. Amongst other options in the menu I can then choose to click on ‘Reply’ (though there is a shortcut link to Repy already beside the three dots, which is what I normally use anyway). Both of the Reply links open the reply below the original email. Yes, when opened after clicking ‘Reply’ the reply area is then above the original message, but to start with it looks like that’s where it should be when it is first opened. It shouldn’t as it is confusing.
I posted this specifically to the Ideas forum to make a suggestion to help other people.
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@valsrealife I think we might be looking at a different three dots.
Can you test what happens when you simply reply to this without changing anything in the email?
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Thanks @supernovia. I’ve done another screenshot here:
https://inmyrealife.wordpress.com/screenshot-type-above-line-22-6-20-forum/
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Here’s an illustration on how to reply to an emailed comment notification: https://d.pr/i/AoGzen
The changes you’re asking for are not possible, I’ll break down why below:
Please reply to this in your usual way.
We have an automated system that parses incoming emails and renders them as the comments. This relies on the text coming in an exact way. If it doesn’t, you may wind up with chunks of the quoted reply included.
just remove it altogether
Many people have been using the system successfully, so we don’t plan to remove it.
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Well, you learn something new every day. I didn’t know the top line could be removed, I’ve only ever removed content below a reply.
Thank you staff-blorbo
I’ll mark this resolved as there’s no point pursuing it any further.
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staff-blorbo,
I’ve never deleted the line in an email from WordPress.com such as
On Fri, Jun 12, 2020 at 8:22 PM WordPress.com Support <help@wordpress.com> wrote:
as suggested in your example https://d.pr/i/AoGzen, and don’t quite understand why I should. I find that there is a field above the line with the date, time and sending email address in it, with an input cursor blinking there. So it looks to me like the statement “##- Please type your reply above this line -##” means to type or otherwise enter content above the line with the date, time, and sending email address in it. That’s where I’ve always begun typing, pasting, etc. No deleting necessary at all. Yes, that line could be deleted, for esthetic or whatever reasons, but it’s not clear to me why it would need to be deleted.
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And if I understand your suggestion correctly, neither do I understand how anyone who hadn’t seen your example above would be expected to know that a line should be deleted, and that one shouldn’t just begin typing where the input cursor is blinking.
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