about 2 weeks ago, I cancled a wordpress

• 

  imperialexofficial · Member · Apr 11, 2018 at 10:10 am

  • Copy link
  • Add topic to favorites

  about 2 weeks ago, I cancled a wordpress transaction and was expecting refunds, but up till today havent received

  The blog I need help with is: (visible only to logged in users)

• 

  kruttikaphalke · Member · Apr 11, 2018 at 10:12 am

  • Copy link

  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  Thanks!

• 

  imperialexofficial · Member · Apr 11, 2018 at 10:15 am

  • Copy link

  Thanks Kruttikaphalke

• 

  gemmacevans · Member · Apr 11, 2018 at 1:29 pm

  • Copy link

  Hi imperialexofficial,

  Your account shows a refund was sent and there is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  When upgrades are purchased and refunded on the same day, banks often remove the original charge from your statement instead of showing separate debit and credit amounts. I recommend contacting them to ask if this is what they have done — the transaction ID on your receipt will help them locate the charge.

  I’ll be here if you have any questions.