about a refund

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  funkorean4u · Member · Jan 29, 2016 at 6:36 pm

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  Hi,
  I just found out the refund that I canceled the upgrade on June 14,2015 didn’t make it. I checked my credit card statement and noticed there was no refunds. I can provide my bank statement if you need. I also checked my paypal, and it never showed up. Please confirm this and let me know.

  Yoonmi Demerath

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  timethief · Member · Jan 29, 2016 at 6:48 pm

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  We require some relevant details to help.

  1. What was the upgrade for?
  2. Exactly which username account registered the blog and the upgrade for it?
  3. What is the URL of the blog

  If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jan 29, 2016 at 6:51 pm

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  To address any and all billing issues like this one please click https://wpchrg.wordpress.com/ and carry through. Note that you can use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged. Please try using it.