About accidental renewl of my account

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  lawrencelam8 · Member · Jan 12, 2020 at 4:09 am

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  I have no knowledge that there is an automatic renewl of your service. And the credi card has taken charge of the last month’s expense. I have not been using the service. Is it possible for me to refund my last charge? Thanks.

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  staff-zinnia · Staff · Jan 12, 2020 at 4:14 pm

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  Hi –

  I have processed the refund for 860HK$. The domain portion of the renewal is no longer eligible for a refund as that has to be cancelled with in 24 hours of renewal. I hope this helps. Those funds should reach you in about ten days.