About my money refund

• 

  anenechiani · Member · May 5, 2020 at 5:47 am

  • Copy link
  • Add topic to favorites

  I ask for a refund of my money $18 that I used to buy domain that I canceled but up still now I haven’t receive any refund, I’m really scared

• 

  kruttikaphalke · Member · May 5, 2020 at 6:13 am

  • Copy link

  Hi there,

  Please share your domain name so that the staff can check with your domain and its refund policy.

  You can read more about refund policy here:
  https://wordpress.com/support/manage-purchases/#refund-policy

  I am tagging “modlook” to get a staff’s attention.

• 

  kokkieh · Staff · May 5, 2020 at 7:24 am

  • Copy link

  Hi there,

  I see we processed your refund on 29 April. You can view the receipt for that transaction at https://wordpress.com/me/purchases/

  Refunds usually take around ten business days to complete, so it’s normal that you won’t see the refund in your statement yet, as it has only been four business days since we processed this. Additionally this depends on processing times at your bank, so please contact them directly if you still don’t see the refund after ten business days.