About Premium

• 

  masalewatgrt · Member · May 15, 2020 at 12:08 pm

  • Copy link
  • Add topic to favorites

  I have bought premium for masalewatgarut.home.blog. How to activate it?

• 

  adarshhalan · Member · May 15, 2020 at 2:20 pm

  • Copy link

  Hi,

  The masalewatgarut.home.blog you mentioned is already published and active. I can view the same on my browsers.

  Let me know in case you require any further help.

  remember that with your plan you can access support directly via https://wordpress.com/help/contact. That way you can get help faster.

  Thanks

• 

  staff-doublebassd · Staff · May 15, 2020 at 4:46 pm

  • Copy link

  Hi there,

  Our system is saying that your payment attempts have failed. Were you charged for your payment attempt?

• 

  masalewatgrt · Member · May 23, 2020 at 10:56 pm

  • Copy link

  Thank you for the response @adarshhalan. That’s true, my website is active, but some time ago I upgraded my website to premium but it didn’t work.

  It is true staff-doublebassd. I am charged for my payment. I make payments via the OVO application. When I confirmed, OVO said my payment was successful. OVO advised me to confirm to wordpress. How do I confirm it?

• 

  staff-mckluskey · Staff · May 24, 2020 at 9:02 am

  • Copy link

  You should have received a refund from them, as the payment was not successful. I will reach out to our billing team to get more details, since it is Sunday today, we may not have an update until tomorrow, though.