About Premium
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I have bought premium for masalewatgarut.home.blog. How to activate it?
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Hi,
The masalewatgarut.home.blog you mentioned is already published and active. I can view the same on my browsers.
Let me know in case you require any further help.
remember that with your plan you can access support directly via https://wordpress.com/help/contact. That way you can get help faster.
Thanks
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Hi there,
Our system is saying that your payment attempts have failed. Were you charged for your payment attempt?
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Thank you for the response @adarshhalan. That’s true, my website is active, but some time ago I upgraded my website to premium but it didn’t work.
It is true staff-doublebassd. I am charged for my payment. I make payments via the OVO application. When I confirmed, OVO said my payment was successful. OVO advised me to confirm to wordpress. How do I confirm it?
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You should have received a refund from them, as the payment was not successful. I will reach out to our billing team to get more details, since it is Sunday today, we may not have an update until tomorrow, though.
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