About Refund Issue

  • Unknown's avatar
    mcdonaldsdessert · Member ·

    I abandoned my site for a while, and in Oct 20 2023, when I saw there’s two charges in my credit card, I thought it was a scam so I froze my credit card. But immediatedly I realised it was for my wordpress sites so I clicked refund. Then I contacted with my bank and unfreeze my credit card.

    However, 10 days after, I still did not receive my refund. I don’t know if this related to freezing card for a while, and I hope you can help me to solve this.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    We processed your refund on the very same day of the renewal. Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed.

    I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

    If you need any further assistance, please don’t hesitate to ask. We’re always here to help!

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