About refunding (cancel purchases)
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Hi, i have canceled order for a service, and have applied for a refund. But, until today i haven’t get any refund to my account.
Please advise. Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi there,
You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements. Information found here: https://en.support.wordpress.com/refunds/
I will add the modlook tag so that someone on staff can take a look for you. Please be patient while waiting for someone to get back with you.
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Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Hi there,
Renewal payments can only be refunded by staff. Cancelling an upgrade after it renews does not automatically issue a refund.
I’ve now refunded your mapping upgrade. You should receive the refund in about 5-7 business days, as @mariahpierson indicated.
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