About the Minnow Themes' Social Links

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  dukmaniquis · Member · Mar 9, 2015 at 3:13 am

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  Hi there!

  I can’t see the social links while I’m on my actual site but when I move to “Customize”, I can view them.

  Did I do something wrong?

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Mar 9, 2015 at 9:09 am

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  I can see facebook, twitter and instagram icons under your site title “DUK MANIQUIS │PHOTOGRAPHER”.

  Are these the icons you cannot see?

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  dukmaniquis · Member · Mar 9, 2015 at 1:45 pm

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  Hi chaitanyamsv, I can’t see them while I’m on my site but they’re visible when I view it under “Customize”.

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  staff-happychia · Staff · Mar 10, 2015 at 7:05 am

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  I can see, the social links on your site under the site title. So they are there and will be visible for your visitors.

  I presume you are checking your site on a laptop / desktop screen. So could you try checking your site in:
  – clear your browser cache
  – a different browser
  – a different computer

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  staff-happychia · Staff · Mar 10, 2015 at 7:05 am

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  #1 above: I mean clear your browser cache and try.

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  kathrynwp · Staff · Mar 11, 2015 at 12:04 pm

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  Hi dukmaniquis – are you seeing your social icons now, after trying chaitanyamsv’s suggestions? I’m seeing them as well:

  

  Just let us know if you still need help.

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  dukmaniquis · Member · Mar 11, 2015 at 2:45 pm

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  Good day to you Kathryn, did clearing my cache but still the same. I can’t view the icons while I’m on my site. But can see them when I’m on the “Customize” option and on my phone.

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  kathrynwp · Staff · Mar 11, 2015 at 3:03 pm

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  Could you please let me know:

  – what type of device you’re using (i.e. desktop PC)
  – what version of the operating system you’re using (i.e. Windows 8.1)
  – what browser and version you’re using (i.e. Chrome 41)

  Once you let me know we’ll be able to troubleshoot your issue further.

  Have you tried a different browser than the one in which you’re having the issue? For example, if you’re not seeing the icons in Chrome, try Firefox. Do you see the icons there?

  Another troubleshooting step is to try turning off all browser extensions and add-ons.

  In Chrome:

  http://support.google.com/chrome/bin/answer.py?hl=en&answer=187443

  Scroll down to the section called “Temporarily disable extensions.”

  If you’re using another browser, I can help you find the place to turn off your extensions there.

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  dukmaniquis · Member · Mar 17, 2015 at 8:25 am

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  I’m using a PC with Windows 7 installed with Chrome 41.

  I turned off all the extensions and it worked! I can see all the icons now Kathryn.

  Thank you so much for your time!

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  staff-happychia · Staff · Mar 17, 2015 at 8:49 am

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  Sigh. Good stuff.

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  kathrynwp · Staff · Mar 17, 2015 at 3:01 pm

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  Glad that did the trick! I noticed in another recent thread that certain blacklists in AdBlock Plus may be blocking social icons. If you use it, might want to experiment with the lists you’re using and remove any that may be too aggressively blocking things.