About the payment refund after the stripe account be closed

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  clovee4ever · Member · Dec 1, 2021 at 1:25 pm

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  Hi firend. Our stripe account has been closed, but there is one refund in a pending state due to insufficient funds in my Stripe account balance. The stripe tell me should contact woocommerce first, pls help me solve this case. How can the account balance be added from a negative number to 0 or a positive number？ THANKS FOR HELP

  [redacted payment information]

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Dec 1, 2021 at 7:04 pm

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  Please contact WooCommerce support about this via https://woocommerce.com/my-account/create-a-ticket/ and their support team will dig into this for you.