About upgrading my site

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  golatourism · Member · Apr 7, 2019 at 2:25 pm

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  I am updating my site but all the time amount is debited and its not upgrading

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Apr 7, 2019 at 4:00 pm

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  Hi @golatourism,

  I am adding modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  gemmacevans · Member · Apr 7, 2019 at 6:52 pm

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  Hi golatourism,

  I’ve checked your account and it shows several failed payments. I’ve asked our payments team to look into what is causing this and we’ll be in touch as soon as we have more information.

  In the meantime, thanks for your patience.

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  staff-zinnia · Staff · Apr 8, 2019 at 5:00 pm

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  Howdy –

  I am following up for gemmacevans here. After talking with our payments team it seems that this denial is coming from your bank directly. We are not actually blocking anything, the payment isn’t even getting that far in the process.

  Please reach out to the bank directly and inquire about why they are blocking the charge. Alternatively, you can try and use a different card for payment.