about WooCommerce billing and shipping address

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  classejlbr · Member · Apr 20, 2020 at 3:14 am

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  Our website can’t identify and save WooCommerce billing or shipping address. Our customer has inputted the shipping info, but we can’t activate the credit card payment window or we return to the address again after filling in the credit card details.
  We don’t know why it happened?
  Please help us and solve it as soon as possible.

  Best Regards
  Peter

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  fstat · Staff · Apr 20, 2020 at 9:09 am

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  Hi Peter,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. For help with the WooCommerce plugin, you can ask in these forums:

  https://wordpress.org/support/plugin/woocommerce

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  classejlbr · Member · Apr 20, 2020 at 9:11 am

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  Our website is mallbrazil.com.
  I need to explain the cause for system error.
  We have changed the format of Wocommerce billing address, now the system can’t identify and save the address info inputted by the customer.
  Our sales manager in Brazil have tried to input the customer info, and entered into the credit card payment interface, but the system hinted that she need to input the billing address again after she filled in the details of credit card.

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  classejlbr · Member · Apr 20, 2020 at 9:35 am

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  My Skype is chnhope1900.

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  staff-mckluskey · Staff · Apr 20, 2020 at 11:01 am

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  Your site is hosted on Cloudflare and not on WordPress.com so we won’t be able to help you. You’ll want to reach to WooCommerce directly.

  You can reach out here for paid products:
  http://woocommerce.com/contact-us — or for help with the free software, try https://wordpress.org/support/plugin/woocommerce

  On these forums, we can only help with sites hosted on our servers.