Acast podcast embedding

  • Unknown's avatar
    elspethr · Member ·

    The embed player is no longer working although the Acast instructions were updated in the last week. The HMTL code I am given just gets rubbed off when I save. The embed code also used to work automatically and a player would appear. This weakens my site somewhat if this doesn’t work and I liked that listeners could read and see images whilst listening

    WP.com: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hi there, are all of the tags in your code allowed?

    Add Code to Your Site

    If not, and if they don’t have another option for embedding here, there are several other supported podcasting options:
    https://wordpress.com/support/?s=podcast

    You did mention it’s no longer working, which suggests it was working before. Do you have links to any posts where it still works now? If so, send one over and we’ll see if we can spot the fix.

  • Unknown's avatar
    elspethr · Member ·

    I am not happy at not being able to get tailored, private support here. It seems what you’re saying is that you’ve created code that only works for the most expensive plans, and yet we might ask what actual work and service is being generated from site hosting – it is like rent: a passive income.

    I like Acast and won’t leave it because WordPress effectively decides not to support it, when it did when I signed up. There have been other recent code-based changes which affect my blogging here.

    Acast have written: they are not aware of any changes in you.

    I wish to hear from a customer representative personally and privately.

    I don’t want my blog to be in a public support forum, but as you know the blog, if you go to the BTS tab/page, the embedding in the last two posts listed don’t work, but all the others do. The Acast player link which did work was a normal URL, not code. Nothing works now – not HTML or URL.

    If you could alter that or get back to me, personally please, I’d be grateful

  • Unknown's avatar
    helper-heroponriki · Member ·

    Live chat and email support are only for accounts that have a paid upgrade under their account. Free sites get support from Staff and community volunteers here in the WordPress.com forums.

    I like Acast and won’t leave it because WordPress effectively decides not to support it, when it did when I signed up. There have been other recent code-based changes which affect my blogging here.

    You’re welcome to use the WordPress software at the hosting provider of your choice without any restrictions. WordPress.com is a managed hosting provider of the WordPress software and as such, we limit what can be done on those sites unless they’re at a plan level that lifts those restrictions.

    The instructions at Acast are for the WordPress software hosted elsewhere or for Business and above sites here as they use iframe code to embed the player and iframe code has always been restricted on Premium and lower plan levels.

    However, I think the problem might be with that episode. Looking at your show’s page on Acast, I don’t see that episode listed.

    Clicking through to an episode, if you use the play.acast.com URL of the specific episode (example for “Debt”) and paste that into the editor, the embed works fine. Since “The Wisdom of the Smurfs” doesn’t appear on your show page, that’s likely why the embed no longer works.

    Check your settings on Acast to make sure that episode exists on your show page, then pasting the URL as noted above (using the play.acast.com URL) should work. Prior posts you’ve made where the embed still works all use the play.acast.com URL, not the shows.acast.com one.

    I hope that clarifies things!

  • Unknown's avatar
    elspethr · Member ·

    I again repeat my comments and have written privately as a complaint and specifically said I didn’t want my site published, but staff-heroponriki has put links to it in a public forum

    I need those links removed, and specific named posts please.

    But I would like to say here:
    -Acast tell me that their instructions were done on a free WordPress account
    -All my shows are listed on Acast
    -the difference between ‘show’ and ’embed. in the link makes no difference; older shows where embedding worked have either
    -the HTML code is same with old and new posts
    -going into older posts where the embedding worked now has taken the embed out, and caused the posts to be published out of order (why isn’t there a ‘delete changes’ or ‘revert to published’ button in WP editor?
    I would like the one on 30th Jan put back there please
    -you didn’t explain how to find ‘play.acast’; when I eventually did, I could at last get the player to embed, but it’s now huge on the WP posts.
    -When was this https://wordpress.org/support/article/embeds/ published, as Acast is no longer there on the list of sites you embed with?
    -Why weren’t WP’s Acast embedders informed – it’s basic courtesy?

    And why have you decided against this site, who don’t know about it?

    If there is something about my account, then I will need to know,

      privately

    Much of the comment here is contradictory and has wasted several hours of my time unnecessarily

    Information needs to be consistent and updated

  • staff-doublebassd · Staff ·

    Hi there,

    I again repeat my comments and have written privately as a complaint and specifically said I didn’t want my site published, but csonnek has put links to it in a public forum

    I do not see any direct links to your WordPress.com site, just links to your podcasts on Acast. Were you wanting those links removed? When you create a thread, your site is automatically listed unless you choose the option to not list it. However, I went ahead and removed the URL from the initial post.

    I see that an email ticket was generated from a followup ticket you recently made. We’ll have staff respond to you via email since you prefer this discussion to be private.

    Thank you.

  • The topic ‘Acast podcast embedding’ is closed to new replies.