Acccess to word press – my pass words and email is rejected

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  grobmol · Member · Feb 20, 2019 at 7:29 pm

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  I am trying to access my WP site but it wont accept my email or pass words. This means that I cant recover the page… I don’t have the URL codes either. Does anyone know how I can access the page in some other way ?
  Louise

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  kokkieh · Staff · Feb 22, 2019 at 6:55 am

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  Hi there,

  Can you please give us the address for the site you’re trying to access?

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  grobmol · Member · Feb 25, 2019 at 2:08 pm

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  Hi Kokkieh
  I am trying to connect to http://www.easypack.dk
  Thank you so much for reading my post !!

  Louise

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  grobmol · Member · Feb 25, 2019 at 2:09 pm

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  Hi Kokkieh
  I do have all the old pass words that was used originally – but nothing seems to work anymore
  Louise

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  fstat · Staff · Feb 26, 2019 at 5:28 pm

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  Hi Louise,

  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by One.com. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following this guide:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org