Access
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My password is not working and you won’t let me update it! I can’t access my WordPress website.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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You already got answered 3 weeks ago by Staff but it seems you never followed up. To keep things clear, do not create duplicate threads and stick to your initial thread.
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It was no help. I think my site is hosted by bluetie. What ever I try, I can’t find my webpage.
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Would you please share the URL of the site you’re referring to?
Once we know the URL of the site you’re referring to, we should be able to help or at least direct you to the folks who can.
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Ah yes, your site is not hosted with WordPress.com; it is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
So, you’ll log in to it through https://rileyresearch.com/wp-login.php and not through us.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
And if the password is still not working via the correct login page, they have some options for you at https://wordpress.org/support/article/resetting-your-password/
With all that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/
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