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  jeffjohnson674 · Member · Feb 2, 2020 at 2:07 pm

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  I need help with my webpage and if it’s tied to the right account. Thanks.

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  staartmees · Member · Feb 2, 2020 at 2:40 pm

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  what is the url of your site?

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  jeffjohnson674 · Member · Feb 2, 2020 at 4:29 pm

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  Hi. http://getjeffjohnsonnow.com/

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  staff-mckluskey · Staff · Feb 2, 2020 at 6:41 pm

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  If you’d like to connect it to your WordPress.com account, you’ll want to install the plugin Jetpack and follow these steps: https://jetpack.com/support/connect-to-wordpress-com/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  katin9 · Member · Feb 2, 2020 at 7:58 pm

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  Is someone can help me i can not log in anymore I don’t have my original email to recovery my password ? Thanks for your help

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  fstat · Staff · Feb 3, 2020 at 8:07 am

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  @katin9, I have replied to the topic you started. Please follow up there:

  https://en.forums.wordpress.com/topic/recovery-my-password/#post-3430200