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  chocolatekiss2 · Member · Jun 5, 2023 at 2:21 pm

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  I set up my wordpress site through bluehost. My password and email are not recognized and I cannot login to wordpress.

  Self-declared URL: http://www.brightowlsmontessori.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  chocolatekiss2 · Member · Jun 5, 2023 at 2:39 pm

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  I set up a site through bluehost. I reset my password and email. Unfortunately, it did not work and my password is incorrect and my email is not recognized.

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  staff-totoro · Staff · Jun 5, 2023 at 9:19 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host brightowlsmontessori.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Bluehost for direct assistance in completing the steps in that article; they would be in the best position to help. After you have restored your site at Bluehost to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

  

  Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

  Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance. Thanks!