Access account

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  trinityharvest7 · Member · May 7, 2019 at 6:09 pm

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  says account doesn’t exist

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  gemmacevans · Member · May 8, 2019 at 11:02 am

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  Hi trinityharvest7,

  What is the email address of the account or address of the site you are having trouble logging in to? If you type the email address here normally, it will be hidden from public view but visible to staff.

  Let’s go from there…

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  trinityharvest7 · Member · Jun 10, 2019 at 9:46 pm

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  (email visible only to moderators and staff)

  I can get to the web page: (email visible only to moderators and staff) but I cannot access the site to edit it.

  The url was: http://www.trinityharvestinc@us. I don’t know why it was changed.

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  supernovia · Staff · Jun 10, 2019 at 9:52 pm

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  Hi! I was able to find a site at https://trinityharvestinc.wordpress.com/ , and it used to have trinityharvestinc.us mapped to it. That upgrade expired several months ago, so once you’re logged in as the site owner, you’ll want to purchase a plan again.

  The email address associated with the account is not the one you mentioned, though. Can you check your other addresses?

  We can also help you regain access in one of these other ways if needed:

  Recover Your Account

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  trinityharvest7 · Member · Jun 12, 2019 at 9:20 pm

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  the email addresses:

  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  I tried the account recovery form but it did not work.

  I can get to my profile but no further.

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  supernovia · Staff · Jun 12, 2019 at 9:59 pm

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  @trinityharvest7 have you checked your addresses for a “Password Reset” email? The email could have gone to a social or spam folder.