Access Account

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  asisneros · Member · Mar 24, 2021 at 6:10 pm

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  Hello I need help accessing a company account managed by a former employee. How can I gain access to the account? It is a wordpress.com page but I cannot find any support help from wordpress.

  Thank you

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  helper-heroponriki · Member · Mar 24, 2021 at 7:28 pm

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  If you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/