Access admin dashboard and Amelia after transferring domain out of wordpress

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  nathalianathalialexcom · Member · Dec 9, 2025 at 4:54 pm

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  I have transferred the domain intuitive-healing-space.com to another host and now I can’t access my WordPress admin dashboard. I need access to it to retrieve data from Amelia.

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  staff-brewtechpup90 · Staff · Dec 11, 2025 at 2:18 pm

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  Hi Amelia,

  Thanks for reaching out! 

  It appears your WordPress site, intuitive-healing-space.com, was not hosted with our service. According to my lookup, your hosting provider was Krystal Hosting Ltd.  

  I recommend contacting their support team, as they will be best equipped to help resolve the issue quickly.

  I also want to mention that WordPress.com is a hosted version of WordPress where we take care of your website’s security, updates, and maintenance, while you can focus on your content.

  On the other hand, WordPress.org websites are self-hosted and require you to purchase your space on the web from a hosting company (such as Krystal Hosting), and you need to manage your website’s security, updates, and maintenance.

  You can read more about the differences here: https://wordpress.com/support/com-vs-org/

  I hope this helps, and I hope your issue is resolved swiftly!