Access chat

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  tkentsolo · Member · Dec 4, 2020 at 10:50 am

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  I have a premium plan. I want to access chat, but when I click on the ?, I get sent to forums. I want to set my email accounts and understand nothing about it…I just need some help and cannot access chat, phone numbers…anything

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 4, 2020 at 11:23 am

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  but when I click on the ?, I get sent to forums

  I’ve flagged this for Staff attention, but with your plan you should also be able to access LiveChat when you go to https://wordpress.com/help/contact/

  If no one is currently available for LiveChat, your request will go to email support.

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  kokkieh · Staff · Dec 4, 2020 at 12:05 pm

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  Hi there,

  This forum thread was created directly in the forums, not via the support contact form.

  Did you try starting a live chat using the link @justjennifer gave above? You can also reach it by clicking the ? icon that appears bottom-right on the My Sites dashboard.