Access dashboard problem

  • Unknown's avatar
    princessshyn · Member ·

    Hello. My website is stack in one place and now I cant even access my dashboard.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to Siteground for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem. You can reach them here:

    https://www.siteground.com/support

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