Access denied

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  sommelierlife · Member · Aug 17, 2021 at 12:48 pm

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  I’m the admin of the website:

  I am getting this message when I try to access the website from my computer:

  Access Denied
  The page you are trying to access is restricted due to a security rule.

  If you believe that this security rule is affecting the normal operation of your website, contact your hosting provider with detailed instructions how to recreate this error.

  How can I solve this problem? I need help ASAP

  Site: https://sommelierlife.it.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  amirudra789 · Member · Aug 17, 2021 at 2:31 pm

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  Hello

  You are in the wrong forum you should ask the above query in the WordPress.org forum. Please visit this link here http://wordpress.org/support to post to those forums and generate a ticket.

  Regards:

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  aisajib · Member · Aug 18, 2021 at 6:27 am

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  Hi there!

  Please note that your site at sommelierlife.it is using the WordPress.org software and is hosted by Siteground. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

  We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

  I’m unable to see the access denied error message when I visit the site from a computer. The site is loading fine on my end. If you keep having issues, can you try clearing your browser cache and try visiting it from a different browser?

  Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache