Access Help
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One of our other websites that uses wordpress, we are not able to login because we forgot the admin login (we have a lot of users) and our IT manager has left. Is there anything you could do to help us out here?
We’re just trying to at least get the email of one of the admin accounts on there so we can do the reset password process, we just don’t even know which email it was.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there, @philfischer!
Can you share with us a link to the site you need help with? It sounds like the site you need help with is not hosted here with us at WordPress.com.
To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. We can only offer support for sites hosted here with us at WordPress.com. For more information, please see:
WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is hoHowever, if you have access to the server control panel through your web host, it should be possible to regain access to a self-hosted, WordPress site. I recommend checking out this support guide:
Reset your password
Also, you may wish to contact your hosting support team for direct assistance.
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